Smart board vs touch screen tvs'

hardware:

in our classrooms we have a mix of smartboards (our original touch boards), epson 485\585 wi projectors on epson whiteboards, and smart podium touch monitors. almost all rooms have the monitors with either smart or epson boards.

We had experimented with Whiteboard paint with good results but our maintenance and outside contractors choose an other product (without consulting us) and did a substandard job applying the product. These have all be abandoned or removed as unusable.

software:

Smart notebook is the preferred interactive software (using v.14 or 15) in all rooms with the epson interactive installed and run on demand by the users. The epson drivers and smart drivers will always auto load on system startup to allow for interaction on the board and the monitor. these are the tech notes I provide for these rooms.

Text

Assuming that :
the Epson drivers load with windows (but not the interactive tools, this will be done by the users as needed)the Smart tools are the preferred tools users will write on the smart monitor and\or board with the Epson pens and want to effortlessly switch between the 2.

On startup the Epson pens are a mouse. Choosing pen from the on-screen smart ink makes it a pen.
On the smart monitor the pen is a mouse unless you select the pen tools on the monitor.

In MS office (powerpoint\word) there are conflicting pen tools office, MS, Smart, Epson. 
With the interactive tools not running the MS and Smart tools are enabled in office. The on-screen toolbar defaults to the MS Tools. The users want to switch to Smart Ink to enable the Epson pens and smart pen to act the same. In MS tools mode there is inconsistent behavior.
The smart pen can change from mouse to pen and select colours from the smart buttons or the smart tool bar.
The Epson pens can change from mouse to pen and select colours from the smart tool bar. It can also select colours or tools from the office application toolbar, but will be over written from the smart toolbar.
Changes made to the one device (smart\epson) do not affect the other. The other defaults to back to mouse. 
1.	the Epson pen is a black pen
2.	the user makes the smart pen a green pen
3.	the Epson pen is a mouse

Issues:

The interactive touch modules for the Epson Brightlink 595wi has been removed from al rooms as it is incredibly problematic to be a major nuisance to our users.