A few weeks ago after an extremely disappointing experience with another online retailer, I ran across Thewatchbox.com. I was a little skeptical to even make an attempt after the hard time I had with the previous dealer, but I had found a watch I liked and decided to inquire about it.
After a brief discussion with an extremely attentive rep, we worked out a deal on a Breitling Colt. Literally a day later the watch arrived at my door... it was crazy because I wasnt eve. Expecting an over night delivery!!!
The box was packaged in a way that not even Ace Ventura could could destroy this thing. It was boxed and secured by packaging peanuts, then inside ANOTHER box secured the same way, and then finally inside the original watch box.
It was in MINT condition as described (even still had the packaging plastic and original tags on it.) It came with all the paperwork and the manufacturer warranty card. I wasnt expecting such a prestine condition piece... but this watch was beautiful. It got me hooked on Breitling as it was my first Breitling purchase, but definitely not my last.
I did make a second attempt at a purchase but I hesitated over night and the piece I had wanted was purchased unfortunately, but it speaks volumes about an online dealer for me to return just three weeks later to purchase another time piece. I will DEFINITELY do regular business with The Watch Box and highly reccomend them to anyone looking for quality pieces and great prices!!!
Date of experience : September 06, 2019
This American Company advertise on eBay UK, and are paid in £Sterling, so when I purchased an Omega (several £000's) I expected to receive the watch for what I had paid. Once the watch was in UK I then received an email from Customs & Excise saying I owe a further £800 before I can get the watch.
This should have been made VERY clear by Watchbox at the beginning of the negotiations. VERY poor customer service. I did get a refund for most of the money but the whole episode has cost me £200+. Be very aware when buying abroad, especially with this Company, their methods of selling in the UK should be updated to protect their customers.
Date of experience : December 17, 2020