From Staff Reports
Frozen plumbing is not a problem Central Texans often have to worry about, but residents should take steps now to protect their property over the next few days of bitterly cold weather. Austin Water offers these tips for protecting your pipes:
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Austin Water encourages all customers to turn off irrigation systems during winter months to help conserve water. However, businesses that continue to operate landscape irrigation systems are asked to shut their systems off to prevent icing over pedestrian areas and damage caused by freezing conditions.
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Renters and tenants may be responsible for personal property damage caused by broken water pipes during severe weather conditions. Residents should contact property managers or their landlords or maintenance personnel to locate the property owner’s water cut-off valve and find ways to avoid pipe breakage during a freeze.
If a water line breaks and the cut-off valve does not work or the customer is unable to locate or operate the valve, Austin Water is available to turn off the water. Call Austin Water's 24-hour emergency hotline at 512-972-1000.
SOURCE: City of Austin
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