My item has loose ends sticking out. What should I do?
Imperfections are traces of human touch and do not affect the quality of the product. If you find loose ends hiding inside or poking out of the basket, just cut them off with scissors.
The basket smells. How to deodorize it?
Our straw basket contain no hazardous chemicals and emit zero formaldehyde. It's the smell of paper pulp. If you find rattan baskets unpleasant, you can air the rectangle basket out in the sun for a few hours.
I found scraps of paper in my basket. Does that mean the item is defective?
No. Frictions in weaving and shipping all create paper scraps. Shake the basket storage slightly upon receipt, then gently wipe it clean with a damp cloth.
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